Refund policy
We want you to love what you ordered! If something isn't right, you have 30 days after receiving your item to request a return.
Eligibility To be eligible for a return, your item must be in the same condition you received it, unworn, unused, with tags attached and in its original packaging. You'll also need your receipt or proof of purchase.
How to Start a Return Contact us at softtouchboutique.ae@gmail.com to request a return before sending anything back. Once approved, please ship your item to:
UAE Enterprises Building, 106, Office 14, Al Garhoud, Dubai, UAE
Items sent back without prior approval will not be accepted.
Damages & Issues Please inspect your order as soon as it arrives. If anything is defective, damaged, or not what you ordered, contact us within 48 hours of delivery so we can make it right.
What We Can't Accept We're unable to accept returns on:
- Opened or used personal care products
- Custom or personalized items
- Perishable goods
- Sale items
- Gift cards
Exchanges We don't offer direct exchanges. Simply return your eligible item and place a new order for what you'd like instead.
Need Help? We're always happy to help, reach out anytime at softtouchboutique.ae@gmail.com.