Refund policy

If a customer chooses to return a product, all return shipping costs must be covered by the customer. This includes any courier or delivery service fees required to send the item back to us. To start a return, contact us at softtouchboutique.ae@gmail.com , and wait for approval before sending the item • Returns must be shipped to: UAE Enterprises Building – 106, Office 14, Al Garhoud, Dubai, UAE • Customers are responsible for return shipping costs unless the item is defective or incorrect • Please inspect your order upon delivery and report any damaged, defective, or wrong items within 48 hours • For hygiene reasons, we do not accept returns of opened or used personal care products, sale items, or gift cards • Exchanges are not available; you may return the item and place a new order • Once your return is received and approved, refunds will be processed to your original payment method within 7–15 business days (processing time may vary by bank) • For any questions or assistance, contact us anytime at softtouchboutique.ae@gmail.com